According to the studies, if your product has more than 10% bad reviews (one or two star) you'll lose over than 30% of your prospective customers. A ratio of over 35% bad reviews will effectively kill the selling of your product (over 95% loss).
On the other hand over 50% of the disgruntled clients will edit or delete their negative reviews if your customer support team will communicate in a timely manner (first 24 hours), while the risk of losing prospects will be at least 60% lower.
What's our service about?
covering in a time/cost-effective manner all your online retail channels for all your products (hundreds, in some of the cases)
being able to find what are your weak and strong points (and your competition's) to direct your communication efforts
having a simple way to detect what are the concerns of your clients and to help them getting over them
being always in control of your social customer support over an extensive array of online sellers