{"id":20570,"date":"2019-04-16T12:20:16","date_gmt":"2019-04-16T10:20:16","guid":{"rendered":"https:\/\/www.zelist.ro\/blog\/?p=20570"},"modified":"2019-04-16T12:20:16","modified_gmt":"2019-04-16T10:20:16","slug":"noi-standarde-de-excelenta-in-cadrul-industriei-de-customer-care-premiate-la-romanian-contact-center-awards-gala-2019","status":"publish","type":"post","link":"https:\/\/www.zelist.ro\/blog\/noi-standarde-de-excelenta-in-cadrul-industriei-de-customer-care-premiate-la-romanian-contact-center-awards-gala-2019\/","title":{"rendered":"Noi standarde de excelenta in cadrul industriei de Customer Care, premiate la \u2018Romanian Contact Center Awards Gala 2019\u2019"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Competitia \u2018Romanian Contact Center Awards\u2019, prima si unica competitie de profil din Romania, a sarbatorit anul acesta cea de-a 11-a editie. Pe data de 11 aprilie 2019, in cadrul galei \u2018Romanian Contact Center Awards\u2019, specialistii din domeniul customer care au primit recunoasterea meritata pentru eforturile si pasiunea investite in relationarea si solutionarea cerintelor clientilor.<\/p>\n

Competitia \u2018Romanian Contact Center Awards\u2019 este un eveniment asociat \u2018Customer Care Conference & Expo\u2019, cel mai mare eveniment dedicat industriei de customer care din Europa de Est.<\/p>\n

Juriul, format din experti locali si internationali, cu rezultate recunoscute in randul practicienilor, numara anul acesta 5 membri: Madalina Vilau \u2013 Managing Director@Marketing Insiders Group (Presedinte); Madalina Uceanu \u2013 Founder@CareerAdvisor, Mihai Ilie Goga \u2013 Contact Center Industry Consultant; Paul Scanlon \u2013 Contact Center experienced CEO; Florina Dobre \u2013 Contact Center Industry Consultant.<\/p>\n

Anul acesta competitia a numarat 39 de categorii, adaptandu-se la dinamica industriei prin o noua compartimentare a sectiunilor de evaluare. Dintre cele 39 de categorii, in concurs au intrat 30 prin validarea inscrierilor. Categoriile competitiei acopera atat performantele companiilor cat si cele ale angajatilor, oportunitatea pentru acestia de a deveni vizibili si apreciati pentru dedicarea cu care aleg sa isi construiasca o cariera in domeniu.<\/p>\n

Editia numarul 11 a adus in finala 18 companii din industrii variate: Kruk Romania, eMag, Raiffeisen Bank, Mediatel Data, Medicover, Claim Expert GIE, Samsung Romania, Sykes Enterprises Eastern Europe, Intrarom, ING Bank, E-value International, Intrum, WPG (World Phoning Group), Coca Cola HBC Romania, DHL Express Romania, Blue Point, Rompetrol si CGS Romania (Computer Generated Solutions).<\/p>\n

Mai jos premiantii editiei cu numarul 11, pe fiecare categorie in parte:<\/p>\n

\u2022 Best Contact Center Manager – Mircea Vintila – E-value International
\n\u2022 Best Contact Center Team Manager – Cristian Baran – Sykes Enterprises Eastern Europe
\n\u2022 Best Contact Center Advisor – Eugenia Cosma – Sykes Enterprises Eastern Europe
\n\u2022 Best Internal Contact Center, Large – ING Bank Romania
\n\u2022 Best Internal Contact Center, Medium – Coca Cola HBC Romania
\n\u2022 Best Use of Technology \u2013 Mediatel Data
\n\u2022 Best Internal Contact Center, Small – DHL EXPRESS INTERNATIONAL
\n\u2022 Best External Contact Center, Large – CGS Romania
\n\u2022 Best External Contact Center, Medium \u2013 Blue Point
\n\u2022 Best External Contact Center, Small – Sykes Enterprises Eastern Europe\/ Samsung
\n\u2022 Best Support Center Manager – Monica Parau – Medicover
\n\u2022 Best Support Center Team Manager – Daniel Craciun – E-value International
\n\u2022 Best Support Center Specialist – Catinca Stoian \u2013 Medicover
\n\u2022 Best Support Center, Medium – Claim Expert GIE, Vienna Insurance Group
\n\u2022 Best Telesales Team Manager – Ionut Buciulac – Blue Point
\n\u2022 Best Telesales Advisor – Carmen Florentina Soare – Coca Cola HBC Romania
\n\u2022 Best Telesales Department, Internal – Raiffeisen Bank
\n\u2022 Best Collection Center, Internal \u2013 Rompetrol
\n\u2022 Best Collection Center, External – Kruk Romania
\n\u2022 Best Collection Manager – Bogdan Dobre – Intrum Romania
\n\u2022 Best Collection Team Manager – Mariana Radoslav – Raiffeisen Bank
\n\u2022 Best Social Media Department \u2013 eMAG
\n\u2022 Best Social Media Advisor – Beatrice Uscoiu \u2013 eMAG
\n\u2022 Best Employer Branding for Contact Center – CGS Romania
\n\u2022 Best HR Manager for Contact Center – Alina Dobos – Intrum Romania
\n\u2022 Best Training Manager for Contact Center – Bianca Despa – Intrum Romania
\n\u2022 Best Trainer for Contact Center – Andreea Nistor – Blue Point
\n\u2022 Best Technology Solution Provider – Mediatel Data
\n\u2022 Best Use of Technology \u2013 eMAG
\n\u2022 Best Partnership for Large Enterprise – Intarom & Genesys
\n\u2022 Best Partnership in Contact Center – Kruk Romania & Mediatel Data
\n\u2022 Special Award Striving for Excellence – Silviu Faraian – E-value International
\n\u2022 Special Award for Leadership Potential – Andreea-Cristina Kispal – Coca Cola HBC Romania
\n\u2022 Best Customer Experience Manager – Simona Radu \u2013 eMAG
\n\u2022 Special Award for Customer Tailored Solution \u2013 WPG (World Phoning Group)<\/p>\n","protected":false},"excerpt":{"rendered":"

Competitia \u2018Romanian Contact Center Awards\u2019, prima si unica competitie de profil din Romania, a sarbatorit anul acesta cea de-a 11-a editie. Pe data de 11 aprilie 2019, in cadrul galei \u2018Romanian Contact Center Awards\u2019, specialistii din domeniul customer care au primit recunoasterea meritata pentru eforturile si pasiunea investite in relationarea si solutionarea cerintelor clientilor. Competitia […]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[192],"tags":[1311,1312],"class_list":["post-20570","post","type-post","status-publish","format-standard","hentry","category-comunicate-de-presa","tag-customer-care","tag-romanian-contact-center-awards"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p1H7ta-5lM","_links":{"self":[{"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/posts\/20570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/comments?post=20570"}],"version-history":[{"count":1,"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/posts\/20570\/revisions"}],"predecessor-version":[{"id":20572,"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/posts\/20570\/revisions\/20572"}],"wp:attachment":[{"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/media?parent=20570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/categories?post=20570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zelist.ro\/blog\/wp-json\/wp\/v2\/tags?post=20570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}